At m99m, your privacy is more than a legal obligation — it is a core value we stand by. This Privacy Policy explains in detail how we collect, use, store, and protect the personal information of all members on our platform in Malaysia.
Six core principles that shape how we handle your personal data
M99m only collects data that is strictly necessary to deliver our services. We do not collect excessive information, and every piece of data collected has a clear purpose that is made known to you.
All data is stored on servers protected by 256-bit SSL encryption, enterprise-grade firewalls, and real-time intrusion detection systems. Access to internal data is restricted to authorised personnel only.
You will always know what data we hold, why we need it, how long it will be retained, and who has access to it. No data operations take place behind the scenes without your knowledge.
You have the right to access, correct, or request deletion of your personal data at any time. Your request will be processed within 14 business days at no additional charge.
M99m has never and will never sell, rent, or trade members' personal data to any third party for commercial purposes. Your data is not our product — you are a valued customer.
All data handling practices at m99m are in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We conduct periodic compliance audits to ensure the highest standards are consistently upheld.
A transparent data lifecycle — from collection through to deletion
Data collected during registration & use
Data encrypted with SSL 256-bit instantly
Stored on secure servers in Malaysia
Used solely for the specified purpose
Data securely deleted when no longer required
M99m is committed to protecting the privacy of every member. This policy sets out our transparent practices regarding personal data. We have written this document in clear, plain language — not confusing legal jargon — so that every member in Malaysia fully understands their rights and protections.
This Privacy Policy ("Policy") is published by m99m Entertainment Sdn Bhd ("m99m", "we", "the Company") and applies to all personal information collected from users, visitors, and registered members of the m99m platform, whether through m99m's official website, mobile application, or any other digital channel we operate.
This policy is formulated in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA), the primary legislation governing the processing of personal data in Malaysia within a commercial transaction context. We are committed to upholding all seven principles of the Malaysian PDPA: the General Principle, Notice and Choice Principle, Disclosure Principle, Security Principle, Retention Principle, Data Integrity Principle, and Access Principle.
By using the m99m platform, you consent to the collection and use of your personal information as described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform and contact us to request deletion of your data.
M99m collects several categories of personal data depending on how you interact with our platform. Below is a detailed explanation of the data we collect and the reasons for doing so:
A. Data You Provide Directly:
B. Automatically Collected Data:
Important Note: m99m does not collect biometric data, medical information, or any special category of sensitive data requiring separate explicit consent under Malaysia's PDPA 2010.
M99m uses your personal data only for the following legitimate and specified purposes:
| Purpose of Use | Legal Basis | Retention Period |
|---|---|---|
| Account management & identity verification | Contract fulfilment | Throughout active account + 7 years |
| Deposit & withdrawal processing (RM) | Contract fulfilment | 7 years (tax requirement) |
| Customer support & complaint resolution | Legitimate interest | 3 years from the date of resolution |
| Fraud detection & platform security | Legitimate interest / legal obligation | 5 years |
| Marketing communications (with consent) | Consent | Until opt-out |
| Platform improvement & analytics | Legitimate interest | 2 years (anonymised aggregate data) |
M99m will not use your personal data for any purpose other than those stated above without first obtaining your renewed consent.
M99m does not sell, rent, or trade members' personal data to any third party for marketing or commercial purposes. Your personal data may only be shared in the following limited circumstances:
Important: m99m does not transfer your personal data outside Malaysia except with adequate safeguards and in accordance with the requirements of the PDPA 2010. All primary m99m servers are located in Malaysia.
The security of your personal data is m99m's top priority. We implement multiple layers of technical and organisational protection, as follows:
In the event of a data breach affecting your personal information, m99m will notify you and the relevant authorities within the timeframe stipulated by the PDPA 2010, which is no more than 72 hours from confirmation of the incident.
M99m retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required under Malaysian law. Our data retention policy is as follows:
When data is no longer needed, m99m will ensure it is securely deleted using methods that render the data unrecoverable.
The m99m platform uses cookies and similar tracking technologies to enhance the user experience and analyse platform usage. Below are the types of cookies we use:
Required for core platform functions such as login sessions and security. Cannot be disabled.
Helps us understand how the platform is used so we can improve it. Can be disabled via settings.
Stores your preferences such as language and display settings. Can be deleted at any time.
You can manage and delete cookies through your browser settings. Disabling certain cookies may affect platform functionality. m99m does not use cross-site tracking technology for advertising purposes.
Under Malaysia's Personal Data Protection Act 2010 and m99m's commitment to privacy, you have the following rights regarding your personal data:
You may request a copy of all personal data we hold about you. Requests will be processed within 14 business days.
If your data is inaccurate or incomplete, you may request a correction at any time through your account settings or by contacting customer support.
You may request deletion of your personal data, subject to any applicable legal data retention requirements.
You may object to the processing of your data for direct marketing purposes or in certain cases on the grounds of legitimate interest.
You may request your personal data in a machine-readable format for transfer to another service provider.
In certain circumstances, you may request to restrict the processing of your data while a dispute is being resolved.
To exercise any of the above rights, please contact our Data Privacy Officer at privacy@m99m.ws stating the nature of your request. We will verify your identity and process the request within 14 business days.
The m99m platform is exclusively for users aged 18 and above. We do not knowingly collect, process, or store the personal data of individuals under the age of 18.
All new registrations go through a strict age verification process. Should we discover that a child's data has been collected inadvertently, we will take immediate action to delete that data and close the account in question.
If you believe your child or any person under 18 has registered an account on m99m, please contact us immediately at privacy@m99m.ws so that immediate action can be taken.
M99m reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other relevant reasons. We are committed to notifying you of any material changes through the following means:
Non-material changes (such as spelling corrections or minor clarifications) may be made without specific notification. We encourage you to review this page periodically. Continued use of the m99m platform after any changes take effect will be deemed as acceptance of the updated policy.
M99m has appointed a Data Protection Officer responsible for ensuring compliance with the PDPA 2010 and our privacy policy. If you have any questions, concerns, or complaints regarding your personal data, please contact us:
We will acknowledge receipt of your request within 3 business days and provide a substantive response within 14 business days. For complex complaints, we will notify you if a longer timeframe is required.
Effective date: 1 January 2026 | Version: 2.4
Language: Bahasa Melayu (ms-MY) | Jurisdiction: Malaysia
Industry-standard encryption for all communications
Data stored in-country
No data sold to anyone
Full control of your data in your hands
Malaysian legal compliance
Response within 72 hours in the event of a breach
Play with peace of mind — your privacy and data security are fully protected. Over 500,000 Malaysian members have trusted m99m. Now it's your turn to experience a safe, enjoyable, and responsible digital entertainment platform.
By registering, you agree to our Terms & Conditions and m99m's Privacy Policy. This platform is for users aged 18 and above only.